Refund Policy

Wishy Washy Cleaning Company aims to provide reliable, high-quality service. If a concern arises, clients must notify us at least 24 hours before the scheduled service to be eligible for cancellation without charge. Once a cleaning service has been completed, refunds are not issued. Issues related to service quality must be communicated promptly so we have the opportunity to address them.

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When appropriate, we prefer to resolve concerns through a re-clean or touch-up rather than a refund. Refunds, if any, are issued at the owner’s discretion and are not provided for areas that were requested to be skipped, pre-existing damage or stains, heavy buildup not disclosed prior to service, or services completed as agreed. Missed appointments or lack of access will be rescheduled once without penalty; repeated lockouts or no-access situations may result in forfeiture of any refund. Refunds are issued to the original form of payment when possible, with cash payments handled on a case-by-case basis. This policy is provided for informational purposes only and does not constitute a legally binding agreement.